By Emea Riga
About 1.5% of Romania's active population, more than 125,000 employees, is operating in the business services sector, according to estimates by the Business Service Leaders Association (ABSL). Based on a study by the association, together with KPMG, it is estimated that the outsourcing industry generated revenue of about 4 billion euros in 2017. Romania ranks first in the mature outsourcing markets with more than 265 companies, motivated work, well prepared, very good foreign language, cost-competitive and cultural close to European values.
Cătălin Iorgulescu, ABSL vice president: "We will surely have 300,000 people in the industry, and outsourcing revenues will be more than double. There are people, and there are good people, this is the reason for the growth of this industry and we are seeing more and more companies coming here and opening shared service centers. "
"These are the reasons why the industry's potential would be 300,000 employees," ABSL said. Most companies operating on the local market are from France, Germany, Romania and the USA, the most attractive cities being Bucharest, Cluj-Napoca, Iasi and Timisoara. Clients of outsourcing companies come mainly from banking, insurance and financial services, technology and telecommunications, professional business services and industrial and consumer goods.
The report also shows that the most ambitious development plans are found in companies with more than 500 employees. These companies want to expand both through diversification of services and attracting new customers. Most customers come from Europe and the industry's most common services are finance and accounting, IT, customer operations, human resources and procurement. According to the same study, the average age of the workforce is between 26 and 35 years, with women accounting for 61% of the industry's employees. The poll revealed that on average one employee is in a company between 1 and 5 years old. Most people working in the industry have at least one university degree and 24% are graduates of a master's degree or doctoral degree. "At the moment, the most sought after are people who combine skills with foreign language knowledge, German is one of them, and other activities demanded by industry," the press release said. 37 of the companies have accumulated more than 1,200 foreign employees. They were employed on language criteria (68%), implementation of new processes (35%), technical skills or complex experience (24%).
96% of the study participants consider that Romania is a place to invest and would recommend it to other potential investors.
The competition in the outsourcing market was rated by the participants as very strong, on a scale of 1 to 10, the average being 9.1. The survey was conducted on a sample of 50 ABSL and non-ABSL member companies in August this year.
Business Service Leaders in Romania is a business services organization that includes market companies operating in areas such as Shared Services Center (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Research and Development (R & D).
The role of ABSL Romania is to support the expansion of the Business Service sector and its transformation into an important vector of Romania's economic growth. ABSL Romania includes both local and multinational companies, regional and global leaders such as Accenture Services, Allianz Worldwide Partners, APT Resources & Services, Arvato Services Romania, Avision Young, Be Think Solve Execute, Capgemini, Central Europe Technologies, Connections Consult, CRM Ciment Romania, DB Schenker, DB Technologies, Deloitte Audit, DXC Technology, Ernst & Young, Eucom Business Language, Genpact Romania, Global Remote Services, Goodyear Dunlop Tires Operations Romania, InterGlobe Technologies, Luxoft Professional Romania, Mazars Consulting, Microfocus, Microsoft Romania, Michelin Business Services, Mood Media, Office Depot Service Center, OMV Petrom Global Solutions, Optima Solutions Services, PwC Romania, Procter & Renault Business Services, Samsung SSCE, SCC Services Romania, SELIR, Societe Generale European Business Services, Ste TELUS International, TMF / UCMS Group Romania, UniCredit Business Integrated Solutions, Valoris Center, Vauban IT, Veeam Software, Vodafone Shared Services Romania, Webhelp, Wipro Technologies and WNS Global Services Romania.
ACCA, COS, Fine Law, HAYS, I Future, JLL, KPMG, SKANSKA and Steelcase support ABSL as strategic partners of the association.